Fra Diavolo

Reviews

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  Anonymous

  The place is located in the center of Genoa. I was there today for the first time. We wanted to eat farinata but it wasn't available, and the guy offered us panissa to apologize, which I found good. We then chose the classic Margherita taken with the lunch menu, coffee, pizza, and water for $11.90, a fair price, good food, hospitable environment, and very kind staff.Read more

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  Anonymous

  Terrible service, even worse management of the situation. The pizza? Average. The problem was everything else. I order two Spritzes and they are served to me without tonic, without ice, and without orange. Although I had pointed this out, I clearly said that, by then, it was fine for me as it was. I would have simply preferred to be warned beforehand that the necessary ingredients to properly prepare the drink were missing. Instead of stopping there, they insisted on making amends by offering me a beer or a soft drink, even though I had already explained that I do not drink them. I said again that it was no problem and that I would pay for the Spritzes as they were. At the time of payment, however, the manager offered me a discount to apologize for what happened, which I gladly accepted. It is a shame that, upon checking the receipt, I discover that the discount is just €1.76 on a bill of about €45, compared to €14 paid for two Spritzes that were not prepared as requested. I simply express my disappointment and leave. The absurd thing is that the manager follows me to the parking lot continuing the argument, claiming that he could have simply “rounded” the price and that he could not “give me something for free.” I ask him several times to leave me alone and to walk away, because I had no intention of continuing an argument outside the establishment. As he goes back inside, I then hear him talking to other people, pointing at me and making me out to be the “crazy” one. At that point I went back to clarify the situation with the people present as well: I had paid €14 for two Spritzes served without the essential ingredients and, after an attempt to remedy it, a discount of €1.76 had been applied to me. The problem is not the €1.76. The problem is the attitude. A mistake can happen. The difference is made by the way the error is handled: you apologize, you acknowledge the problem, and you close the matter. In this case, however, I encountered an insistent attitude, a handling of the complaint that was in my opinion inadequate, and, above all, the choice to continue the discussion even outside the establishment. The pizza may be average, but an experience like this is absolutely not to be repeated for me. I hope that in the future more attention will be paid both to the service and, above all, to respect for the customer when something goes wrong.Read more

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  Anonymous

  Very delicious Neapolitan pizza, and the appetizers are excellent too. Another excellent option in the center of Genoa.Read more

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  Anonymous

  Excellent pizzas! The choice of doughs is a novelty for Genoa! Classic, multigrain or vegetable charcoal! I will definitely go back! Great job Frenk and Beatrice!Read more

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  Anonymous

  I've seen slow-witted waiters in my life..but the one at Fra Diavolo wins it all!!! She didn't want to take our order for the pizza requested with a modification (addition of mozzarella); the fourth time I asked her, she explained to me that they don't usually do that for her! At that point, a bit disappointed and exhausted by the useless, light conversation, I said that either she brings it to me how I want it or I'm leaving....and do you know how it ended??? She ran off without even taking our drink order, and so we went to the pizzeria next door! And do you know what we ate??? The pizza we wanted!!! Compliments to Fra Diavolo for having lost two very loyal customers....Read more

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